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At Myxarothaxor, we are committed to delivering high-quality branding services that meet your expectations and business needs. This Return Policy outlines the terms and conditions under which refunds and service adjustments may be requested for our branding strategy services and digital deliverables. Please read this policy carefully before engaging our services.
Due to the custom and personalized nature of our branding services, we have specific policies regarding refunds, cancellations, and service modifications. We encourage all clients to thoroughly review our service agreements and communicate any concerns or questions before project commencement to ensure mutual understanding and satisfaction.
Our branding services are highly customized and tailored to each client's specific business needs, market position, and strategic objectives. Once work has commenced on your project, significant time, expertise, and resources are dedicated to research, strategy development, and creative execution. The custom nature of our services means that work performed cannot be resold or repurposed for other clients.
All branding projects begin with a comprehensive discovery phase where we invest substantial effort in understanding your business, analyzing your market, researching your competitors, and developing strategic insights that inform the creative direction. This foundational work is unique to your project and represents significant value even in the early stages of engagement.
Most branding projects require an initial deposit before work begins, typically ranging from thirty to fifty percent of the total project fee. This deposit secures your project timeline and allows us to allocate resources and begin the strategic and creative process. Deposits are non-refundable once work has commenced, as they compensate for the immediate investment of time and expertise in your project.
The remaining balance is typically due upon project completion or according to milestone payments outlined in your service agreement. Payment schedules are established based on project scope and duration, with clear deliverables associated with each payment phase. All payment terms are detailed in the service agreement provided before project initiation.
If you need to cancel your branding project, please notify us in writing as soon as possible. Cancellation terms depend on the project phase and work completed at the time of cancellation request. If cancellation occurs before any work has begun and within forty-eight hours of deposit payment, you may be eligible for a full refund minus any administrative processing fees.
If cancellation occurs after work has commenced, you will be responsible for payment of all work completed up to the cancellation date, calculated based on the percentage of project completion and resources invested. This includes research, strategy development, design concepts, and any other deliverables produced. Any deposits paid are applied toward this final invoice.
In cases where substantial work has been completed, including multiple rounds of revisions or near-complete deliverables, the full project fee may be due regardless of cancellation timing. We will provide a detailed breakdown of work completed and associated costs upon cancellation request to ensure transparency and fairness.
We are committed to your satisfaction and include a specified number of revision rounds in each service package to ensure the final deliverables meet your expectations. The number of included revisions varies by service package and is clearly outlined in your service agreement. Additional revisions beyond those included may be provided at an additional hourly rate.
Revisions must be requested within the timeframe specified in your service agreement, typically within fourteen days of deliverable presentation. Revision requests should be specific, constructive, and aligned with the original project brief and strategic direction. Requests that significantly deviate from the agreed-upon scope may be considered new work and billed accordingly.
We encourage open communication throughout the project to address any concerns promptly. If you are not satisfied with the direction of the work, please communicate this during the review phases rather than waiting until project completion. Early feedback allows us to make adjustments more efficiently and ensures better outcomes.
Refunds are considered on a case-by-case basis and are generally not provided once work has commenced. However, we may consider partial refunds in exceptional circumstances where we have failed to deliver services as outlined in the service agreement, provided that you have fulfilled all client responsibilities including timely feedback, content provision, and payment.
Refund requests must be submitted in writing within thirty days of the issue arising and must include detailed explanation of the service deficiency. We will review all refund requests thoroughly and respond within ten business days. If a refund is approved, it will be processed using the original payment method within thirty days of approval.
Refunds are calculated based on work not yet performed or deliverables not yet provided. Any completed work, including research, strategy documents, design concepts, or other deliverables, will be deducted from any refund amount. Digital files and intellectual property created during the project remain our property until full payment is received.
Upon full payment of all project fees, you will receive access to all final digital deliverables as outlined in your service agreement. These typically include logo files in various formats, brand guidelines, color specifications, typography files, and any other agreed-upon materials. Files are delivered electronically through secure file transfer methods.
We retain backup copies of all project files for a period of one year following project completion. If you need to access files after this period, there may be a file retrieval fee. We recommend that you download and securely store all deliverables upon receipt to ensure continued access.
Digital deliverables cannot be returned in the traditional sense, as they are intangible products. Once files have been delivered and accessed, they cannot be undelivered. Therefore, refund requests based solely on receipt of digital files are not applicable. However, if deliverables do not match the specifications outlined in the service agreement, we will work to correct any discrepancies.
Intellectual property rights for all work created during your branding project transfer to you only upon receipt of full payment for services rendered. Until full payment is received, all concepts, designs, strategies, and other creative work remain the property of Myxarothaxor and may not be used, reproduced, or distributed.
If a project is cancelled or payment is not completed, you do not have rights to use any work created during the project, including preliminary concepts, draft designs, or strategic documents. We reserve the right to repurpose concepts and creative work from unpaid or cancelled projects for other clients or portfolio purposes.
Upon full payment, you receive full ownership and usage rights for the final approved deliverables. You may use these materials for any lawful business purpose without restriction. However, the creative process, methodologies, and strategic frameworks used to create your brand remain our intellectual property and may be used for other client projects.
We stand behind the quality of our work and guarantee that all services will be performed with professional skill and care consistent with industry standards. If any deliverable contains errors or does not meet the specifications outlined in the service agreement due to our oversight, we will correct these issues at no additional charge within a reasonable timeframe.
Our guarantee covers technical errors, specification mismatches, and quality issues that result from our work. It does not cover subjective preferences, changes in project direction after approval, or issues resulting from incomplete or inaccurate information provided by the client. The guarantee period extends for ninety days following project completion.
If you have concerns about your project or believe you are entitled to a refund, we encourage you to contact us directly to discuss the situation. Most issues can be resolved through open communication and mutual understanding. We are committed to finding fair solutions that address legitimate concerns while respecting the value of work performed.
All disputes will be handled in accordance with the dispute resolution procedures outlined in your service agreement. We prefer to resolve disputes through direct negotiation and mediation before pursuing formal legal action. Any disputes that cannot be resolved through negotiation will be subject to the jurisdiction specified in our Terms of Use.
If you have questions about this Return Policy or need to request a cancellation or refund, please contact us at:
Myxarothaxor
99 Hudson St, 5th Floor
New York, NY 10013
United States
Phone: +1212‑226‑3930
Email: reach@myxarothaxor.world
We will respond to all inquiries within two business days and work diligently to address your concerns in a fair and professional manner.